Calls let you connect with colleagues or clients via audio or video directly from Teams. Depending on your account, you may be able to make internal calls only or external calls to phone numbers outside your organization.
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Instant Communication: Reach teammates or clients quickly without leaving Teams.
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Internal & External Options: Some accounts allow calls to anyone, while others are limited to coworkers.
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Integrated with Chat & Contacts: Call directly from chat threads or your Teams contacts list.
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Call Controls: Hold, transfer, forward, or merge calls for easier workflow.
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Flexible Devices: Use desktop, mobile, or Teams-compatible desk phones.
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Make a Call: Click Calls → Make a Call, then enter a name or number.
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Answer a Call: Click Accept or Decline when a call notification pops up on-screen.
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Hold or Transfer: Use the toolbar to put a call on hold, or transfer it to another teammate.
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Voicemail: Access voicemail messages in the Calls tab.
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Redial or History: Check recent calls and redial with a single click.
